Privacy Policy

1. Our Commitment to Privacy

At Loomstone, we value your trust and are committed to protecting the confidentiality and security of your personal data. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website (loomstone.in), submit an inquiry, download our brochure, or request bespoke carpet consultations.

2. Information We Collect

We only collect information necessary to deliver exceptional bespoke flooring services:

• Contact Details: Your name, email address, phone number, company/firm name, and country when you submit a contact form, request a quote, or download our catalog.
• Project Specifications: Details regarding your interior space, carpet dimensions, fiber preferences (e.g. wool, silk), timeline, and design references.
• Technical Usage Data: Anonymized browser information, device type, and page interactions to help us optimize the speed and performance of our digital catalog.

3. How We Use Your Information

We use your information exclusively to:

• Respond directly to your inquiries and prepare customized design proposals.
• Deliver requested product brochures, technical specifications, and samples.
• Coordinate logistics, delivery, and installation for approved project orders.
• Ensure the security and reliability of our website.

4. Data Protection & Sharing

We do not sell, rent, or trade your personal data. Your details are only shared with trusted operational partners strictly necessary to fulfill your requirements (such as insured courier services for physical samples and freight carriers for deliveries). All partners are bound by strict confidentiality obligations.

5. Cookies & Analytics

We use minimal, performance-focused cookies to remember your browsing preferences and understand which carpet collections are most relevant to our visitors. You can adjust your browser settings at any time to decline cookies without affecting your access to our site.

6. Your Rights

You have the right to request access to any personal data we hold about you, request corrections, or ask for your information to be deleted from our contact records. To exercise any of these rights, please email us directly.